Resident Reviews

Drew was prompt, professional and so nice. He took care of the vents and filter in a timely manner. I am very happy with the service he provided!!

Ben, of the Maintenance Team, was prompt and very professional!

Thanks for fixing the fire alarm so quickly.

I lived in Meridian Village while Annie was managing both properties. During my time there, my apartment flooded three times due to faulty appliances: the toilet, A/C, and washing machine all malfunctioned. After repeated flooding, the flooring where my couch sat started to tear, creating a hole no larger than 6 inches. When I moved out, I returned the keys and signed the move-out paperwork, and was told I owed nothing. But two months later, I received a move-out fee of over $800 for the damaged flooring. I contacted Annie to schedule a meeting about it. On the day of the meeting, she didn't show up at Meridian Village, and when I called, I found out she was at New Providence. She claimed she’d texted me, but we’d always communicated by email or phone calls in the past, so I didn’t get it. I had proof of the flooding, with maintenance man Mike even co-signing that he was the one who fixed it. I explained to Annie that I didn’t think I should be responsible for the flooring damage caused by the faulty appliances. Despite my calm approach, she seemed to think I was being hostile for questioning the charge. At one point, she even accused me of being upset when I wasn’t upset at all—I was just trying to resolve the issue fairly. I then asked to meet with her manager. The ladies in the office seemed a bit awkward but said they’d have the manager call me as soon as possible. I never received a call, and when I followed up, I couldn’t get in touch with anyone. When I checked my profile, it showed that I didn’t owe anything, so I assumed they had taken the flooding into account and removed the charge. However, a year later, my credit was hit with a collections report for this supposed debt. If Annie had just told me upfront that she wouldn’t be helping me or taking responsibility, I would have paid it to avoid this damage to my credit. Instead, I’m left with a mess that could have easily been avoided if there had been clear communication. I also want to emphasize that my apartment was left in very clean condition—my only issue was the hole in the floor, which was a direct result of the flooding caused by the faulty appliances.

I think my overall best experience living here was how fast maintenance came to fix the problems.

Drew is a valuable member of your team. He is both competent and professional.

Not at the present

Wonderful job done Thanks for maintenance manager Brian for being a wonderful person he is Great job we are so greatful to him

Thank you so. Very much for stopping the leak and your patience

Your maintenance man did a wonderful job we are so lucky to have Brian He is so polite and respectful thank you