Resident Reviews

Ben did great. Really appreciate the effort!

This is my 3rd lease and will not be signing again. Since the office staff has changed from Annie and tyler it has been nothing but PROBLEMS, from them playing with my money that I’m supposed to get back from over paying on my old apartment and my security deposit to them not charging me $400 and having to take the money from the money that they owe me (which isn’t my problem get people in the office that know what they are doing) (and the money I should have had back by yesterday and the notice just got sent to Raleigh on Friday) and the only reason is because I went to Rachel asking where my refund was and it never got pushed through So if anyone asks me would I recommend New Providence Park the answer is NO

The young man who came to fix my AC was so nice. He explained what was wrong and he also continued to explain what he was fixing as he worked. He seemed very knowledgeable. He was friendly and I felt comfortable with him in my apartment. Thanks for getting the AC fixed in a timely manner.

Thanks for fixing the door so quickly.

Maintenance is on top of things around here and quick to respond. Drew did an awesome job fixing an AC issue as it got really hot , can't be any happier.

Drew was prompt, professional and so nice. He took care of the vents and filter in a timely manner. I am very happy with the service he provided!!

Ben, of the Maintenance Team, was prompt and very professional!

Thanks for fixing the fire alarm so quickly.

I lived in Meridian Village while Annie was managing both properties. During my time there, my apartment flooded three times due to faulty appliances: the toilet, A/C, and washing machine all malfunctioned. After repeated flooding, the flooring where my couch sat started to tear, creating a hole no larger than 6 inches. When I moved out, I returned the keys and signed the move-out paperwork, and was told I owed nothing. But two months later, I received a move-out fee of over $800 for the damaged flooring. I contacted Annie to schedule a meeting about it. On the day of the meeting, she didn't show up at Meridian Village, and when I called, I found out she was at New Providence. She claimed she’d texted me, but we’d always communicated by email or phone calls in the past, so I didn’t get it. I had proof of the flooding, with maintenance man Mike even co-signing that he was the one who fixed it. I explained to Annie that I didn’t think I should be responsible for the flooring damage caused by the faulty appliances. Despite my calm approach, she seemed to think I was being hostile for questioning the charge. At one point, she even accused me of being upset when I wasn’t upset at all—I was just trying to resolve the issue fairly. I then asked to meet with her manager. The ladies in the office seemed a bit awkward but said they’d have the manager call me as soon as possible. I never received a call, and when I followed up, I couldn’t get in touch with anyone. When I checked my profile, it showed that I didn’t owe anything, so I assumed they had taken the flooding into account and removed the charge. However, a year later, my credit was hit with a collections report for this supposed debt. If Annie had just told me upfront that she wouldn’t be helping me or taking responsibility, I would have paid it to avoid this damage to my credit. Instead, I’m left with a mess that could have easily been avoided if there had been clear communication. I also want to emphasize that my apartment was left in very clean condition—my only issue was the hole in the floor, which was a direct result of the flooding caused by the faulty appliances.

I think my overall best experience living here was how fast maintenance came to fix the problems.